Shipping Policy

At Xayvora, we take pride in offering high-quality handmade products, created with care and attention to detail. We strive to deliver your unique handmade items quickly and efficiently. Please review our shipping policy for more details on processing times, shipping rates, and delivery options.

1. Processing Time

  • All our products are handmade with love, and we typically process orders within 2-4 business days of receiving your order.
  • Due to the handmade nature of our products, each item is crafted individually before it is shipped.
  • Once dispatched, you will receive a confirmation email with tracking details.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Custom or special-order items may require additional processing time.

2. Shipping Rates & Delivery

We offer competitive shipping rates for both domestic and international orders. The shipping cost will be calculated at checkout based on the size, weight, and destination of your order.

  • United States:
    • Standard Delivery: Typically within 3-7 business days.
  • International Orders: Shipping times vary depending on the destination and will be displayed at checkout.

3. Shipping Partners

We work with trusted carriers to ensure that your handmade items reach you safely and on time. These include:

  • Royal Mail
  • DPD
  • Hermes

Once your order has shipped, you will receive a tracking number to monitor the status of your delivery.

4. Order Tracking

  • Once your handmade product has shipped, you will receive an email with a tracking number.
  • You can use this number to track your order on the carrier’s website.
  • Please note that it may take up to 24 hours for tracking information to appear after your shipping label has been created.

5. Shipping Address

  • Please ensure that the shipping address provided during checkout is correct.
  • We cannot redirect packages once they have been shipped, and any address errors may result in delayed delivery or undelivered packages.
  • If you notice an error in your shipping address, please contact us immediately at support@xayvora.shop to correct it before your order is processed.

6. Lost or Damaged Items

As our products are handmade with care, we take extra precautions to ensure they arrive in perfect condition. However, accidents can happen during transit. If your order has not arrived within the estimated delivery time or arrives damaged, please contact us within 7 days at support@xayvora.shop with your order number, and we will investigate the issue.

  • In the case of damaged or defective items, we will offer a replacement or full refund, depending on your preference.

7. Customs & Import Taxes (International Orders)

  • For international orders, please be aware that customs fees, import duties, and taxes may apply depending on your location.
  • These charges are the responsibility of the customer and are not covered by Xayvora.
  • We recommend checking with your local customs office for more information regarding potential fees before placing your order.

8. Contact Us

If you have any questions regarding our shipping policy or need further assistance, feel free to reach out to us:

  • Email: support@xayvora.shop
  • Phone: (737) 376 80 29
  • Address: 1652 68th Way North apt 519, St. Petersburg Florida 33710, United States

Thank you for choosing Xayvora! We are excited to bring you handmade products crafted with care and look forward to delivering your unique, one-of-a-kind items to your doorstep.